The Future is Near
A Boulder Banking Experience is Coming to a Screen Near You
At Stone Bank, we’ve always been committed to doing things right and providing the type of “high-touch” customer service that you expect from your bank. Now, we’re in the process of implementing a “high-tech” digital upgrade that will improve the way you bank from your desktop, tablet, and other mobile devices.
The digital upgrade will take place December 5, 2024.
If you are a Stone Bank customer, any important information regarding the digital upgrade will be mailed to your primary address. We will also share updates here, via email, and on social media (Find us on Facebook, Instagram, and LinkedIn ).
For our mobile banking users, please note that you will need to download the new app and follow some simple steps for your first login.
Download from the App Store
Download from the Google Store
Our digital upgrade will come with a variety of features that will transform your personal and business banking experience.
My Money Map from Stone Bank
With Stone Bank’s new My Money Map, you’re in control of your financial journey.
My Money Map is a free tool that lets you quickly view your investment, mortgage, credit cards, and bank account balances in one place.
Send Funds to Friends and Family Instantly
Pay almost anything digitally through your online Stone Bank account. With Zelle and iPay, you can designate a payee, set the amount, and schedule the payment in advance.
Safely Chat with a Boulder Banker Online
Have a question about your account? Our new digital experience will allow you to chat online, attach files, submit forms, and interact with a Stone Bank team member through a secure, encrypted digital channel.
Scalable Business Banking Solutions
At Stone Bank, your small business is our big deal. Our new online commercial banking experience can be tailored to your business’s unique needs without expensive and unnecessary add-ons or frustrating limitations.
Greater Security
Fraudsters and hacking attempts are on the rise, and we’re determined to continue protecting your accounts. Our new digital system will keep your funds safe and let you rest secure with enhanced monitoring, alerts, and customized notifications.
Let’s Get Ready
While most of the digital upgrade will take place behind the scenes, there are a few things you can do.
- ATMs | There will be some limitations to our system between December 8-10. You can access your money at any ATM and we will refund any charges.
- ACCOUNT INFORMATION | Make sure your information is still correct. Please contact your local branch or call us toll free at (833) 253-2265.
- ONLINE BANKING | Though you will be able to access your online bank account between December 6-8, you will not be able to initiate any new transactions during that window of time.
- FIRST TIME LOGIN | Please be aware that you will be prompted to update your username and password for online banking when you log in for the first time.
Digital Upgrade FAQs
The digital upgrade will begin on Thursday, December 5th and should be completed by Monday, December 9th.
No – Our lobbies will remain open during our regular business hours.
With our new digital upgrade, Stone Bank will operate more efficiently and be able to provide you with more services. After December 9, 2024, we will have several improved or new services available to you.
For our personal banking customers, these include:
- Enhanced alert systems you can customize to reduce overdrafts and prevent fraud
- View your credit score and utilize a personalized financial planning tool from within your account
- Send money to friends and family digitally from a secure, encrypted platform
- For our business banking customers, these include
- User management tools to grant employee access at varying permission levels
- Automated integration with bookkeeping software, AutoBooks, QuickBooks and Quicken
- Heightened security prevention and detection such as multi-factor authentication, NuDetect, and monitoring of high-risk activity.
You’ll notice a few changes after the upgrade including:
- You will have a new login for your online banking portal at StoneBank.com
- You will need to download a new mobile app
- Your bank statements may look different
Yes, you will continue to have access to your funds.
No, these account numbers will not change.
Yes, your debit card will continue to work at our ATMs and ITMs.
No, you will not need new deposit slips.
Yes, your checks will not be affected by the upgrade.
No, you do not need to order new checks.
No, you will not receive a new debit card.
No, your PIN will not change.
Yes, your Stone Bank debit card can be used at other ATMs.
No – your debit card will not be affected by the upgrade.
We anticipate that there will be a brief window of time when online banking will be unavailable. Customers will be notified in advance of any anticipated interruption in online banking access.
If your payment is auto scheduled, it should still be processed normally during the upgrade. However, you may not be able to initiate new online payments for a brief window of time.
Automatic payments and direct deposits will not be affected by the upgrade.
You will receive your direct deposit(s), but electronic payments initiated through online banking may not be available for a brief window of time.
These services will not be affected by the digital upgrade process.
Yes, you can still receive paper statements following the upgrade.
Yes, your statement may look a little different. We will provide you with information on where you can find information on our new bank statements.
Business Account Resources and FAQs
For our mobile banking users, please note that you will need to download the new app and follow some simple steps for your first login.
Download from the App Store
Download from the Google Store
FAQs
There may be a few items business customers may want to address before the digital upgrade. We will provide you with all of the necessary information well in advance of the upgrade
No, recurring payments will not be affected by the digital upgrade.
You will need to install new software for the driver, but your scanner equipment should be compatible
Yes, you will need to download and archive data. We will be providing additional instructions well in advance of the upgrade.
Yes. Recurring payments should automatically be converted. There’s a “dead period” with Bill Pay where you can’t initiate any (one-time or recurring) new transactions or edit/revise information about Bill Pay recipients.
Some products and services may be subject to terms, conditions, fees, and/or other credit approval. Data rates may apply for mobile services. Call (833) 253-2265 for details.
NOTE: This page will continue to be updated with more information. If you would like to receive email notifications related to the digital upgrade, please complete the form below: